Privacy Policy

1. Introduction

Welcome to Laser 247 (“Laser 247”, “we”, “our”, or “us”), operated through the domain sg.laser247.org. We are committed to protecting the personal information of our users (“you” or “the player”). This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your personal information when you use our betting exchange platform, casino, and associated mobile applications.

By registering for a Laser 247 account, using the Laser 247 platform, or accessing sg.laser247.org, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you sign up for a Laser 247 account via WhatsApp or our website, we collect the following information you provide:

• Your preferred username and account credentials (password stored in encrypted form)
• Your mobile phone number for account security, two-factor authentication, and customer support
• Your preferred payment method details (UPI ID, bank account details) for processing deposits and withdrawals
• Any information you share with our customer support team via WhatsApp, email, or other communication channels

2.2 Information Collected Automatically

When you access the Laser 247 platform, our servers and analytics systems automatically collect certain technical information, including:

• IP address and approximate geographic location (country and region level only)
• Device type, operating system version, and browser type
• Session data including login times, pages visited, and betting activity
• The Laser 247 APK version installed on your device (for Android app users)
• Cookies and similar tracking technologies (see Section 7 for full cookie details)

2.3 Financial Transaction Data

All financial transactions processed through the Laser 247 platform are recorded including deposit amounts, withdrawal requests, bet amounts, winnings, and account balance history. This transaction data is retained for regulatory compliance, dispute resolution, and fraud prevention purposes for a minimum of 5 years from the date of the transaction.

3. How We Use Your Information

Laser 247 uses the information we collect for the following purposes:

• Account Management: Creating and maintaining your Laser 247 account, processing login authentication, and managing your account security settings
• Platform Operation: Processing bets, settling markets, crediting winnings, and maintaining the integrity of the Laser 247 exchange
• Payment Processing: Processing deposits and withdrawals through your chosen Indian payment methods, and verifying the legitimacy of financial transactions
• Customer Support: Responding to your queries and technical issues through WhatsApp support and other communication channels
• Legal Compliance: Complying with applicable laws, regulations, and licensing requirements, including anti-money laundering (AML) obligations
• Fraud Prevention: Detecting and preventing fraudulent activity, unauthorized account access, and manipulation of the betting exchange
• Platform Improvement: Analysing aggregate usage data to improve the performance, features, and user experience of the Laser 247 platform
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behaviour and implementing responsible gaming tools when appropriate

4. Data Sharing and Third Parties

Laser 247 does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary payment information with verified Indian payment gateway partners to process your deposits and withdrawals. These processors are contractually bound to handle your data securely and use it only for payment processing.
• Gaming Providers: Casino game providers whose games appear on the Laser 247 platform receive limited session data necessary to operate their games on our platform.
• Legal Requirements: We may disclose your information when required by law, court order, or regulatory authority with jurisdiction over our operations.
• Business Transfers: In the event of a merger, acquisition, or sale of Laser 247 assets, player data may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Data Security

Laser 247 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and Laser 247 servers
• Encrypted storage of passwords using bcrypt hashing — we never store plaintext passwords
• Payment information handled exclusively by PCI-DSS compliant payment processors — we never store your UPI PIN or banking credentials
• Regular security audits and penetration testing of the Laser 247 platform
• Two-factor authentication available for all player accounts via WhatsApp OTP

While we implement robust security measures, no online platform can guarantee absolute security. We encourage you to maintain strong, unique passwords for your Laser 247 account and to enable two-factor authentication.

6. Data Retention

We retain your personal information for as long as your Laser 247 account is active and for a reasonable period thereafter to comply with our legal obligations. Specifically:

• Active account data is retained for the lifetime of your account plus 3 years after account closure
• Financial transaction records are retained for a minimum of 5 years for regulatory compliance
• Customer support communication records are retained for 2 years from the date of the interaction
• Technical log data is retained for 12 months from the date of generation

7. Cookies and Tracking

The Laser 247 website uses cookies and similar technologies to enhance your experience. We use the following types of cookies:

• Essential Cookies: Required for the platform to function — session management, login authentication, and security verification
• Performance Cookies: Anonymous analytics data that helps us understand how players use the platform and where improvements can be made
• Preference Cookies: Remembering your platform settings, preferred language, and display preferences

You can control cookie settings through your browser preferences. Disabling essential cookies will prevent the Laser 247 platform from functioning correctly.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal data held by Laser 247:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate personal data
• Right to Deletion: Request deletion of your personal data, subject to our legal retention obligations
• Right to Restriction: Request that we restrict processing of your data in certain circumstances
• Right to Portability: Request your data in a portable, machine-readable format

To exercise any of these rights, contact our privacy team via WhatsApp support at wa.link/winplayexchid.

9. Responsible Gaming and Data

Laser 247 uses your betting activity data to support responsible gaming. If our systems identify patterns consistent with problem gambling behaviour, we may use this data to trigger responsible gaming tools, cooling-off periods, or support outreach. This use of your data is in your best interest and is a core part of our player protection commitment.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. We will notify registered players of material changes via WhatsApp or a notice on the Laser 247 platform. Continued use of the platform after notification of changes constitutes acceptance of the updated Privacy Policy.

11. Contact

For any privacy-related queries, data access requests, or concerns about how Laser 247 handles your personal information, contact our support team via WhatsApp at wa.link/winplayexchid or through the contact form on sg.laser247.org.